More procurement work done. From opportunity to outcome.

1. Overview

This Acceptable Use Policy ("AUP") governs your use of the ProcureLabs platform and all related services provided by ProcureLabs Pte. Ltd. (UEN: 202606070W). This AUP is incorporated by reference into our Terms of Service, Privacy Policy, and any Subscription Agreement, Pilot Agreement, or other agreement between you and ProcureLabs. By accessing or using the platform, you agree to comply with this AUP.

2. Permitted Use

ProcureLabs is designed for enterprise procurement intelligence — analytics, supplier management, spend analysis, contract management, and related business functions. You may use the platform for lawful business purposes consistent with the features described in your subscription plan and any applicable agreement.

You are responsible for all activity that occurs under your account and for ensuring that anyone who accesses the platform through your account complies with this AUP.

3. Prohibited Conduct

You must not use the platform to:

3.1 Legal and Regulatory Violations

Violate any applicable law, regulation, or governmental order in any jurisdiction
Facilitate bribery, corruption, money laundering, or sanctions violations
Process personal data in breach of applicable data protection laws including the PDPA, GDPR, or CCPA
Infringe upon the intellectual property rights, privacy, or other rights of any third party

3.2 Security and Integrity

Upload, transmit, or distribute malicious code, viruses, worms, trojans, or any other harmful software
Attempt to gain unauthorised access to any part of the platform, other accounts, or connected systems
Probe, scan, or test the vulnerability of the platform or any related infrastructure
Circumvent, disable, or interfere with security features, authentication mechanisms, or access controls
Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the platform

3.3 Platform Abuse

Use automated scripts, bots, or scrapers to access the platform without prior written authorisation
Impose an unreasonable or disproportionately large load on platform infrastructure
Interfere with or disrupt the platform's operation, performance, or availability for other users
Share account credentials with unauthorised parties or allow access by anyone not covered by your subscription
Transmit spam, chain messages, phishing attempts, or other unsolicited communications through the platform

3.4 Competitive and Commercial Misuse

Use the platform for competitive benchmarking, comparative analysis, or product evaluation intended to develop a competing product or service without prior written consent from ProcureLabs
Resell, sublicence, or redistribute access to the platform or any of its features without authorisation
Use outputs generated by the platform (including AI-generated insights) to train competing machine learning models or AI systems

3.5 Content and Data

Upload data that you do not have the right to process or that would cause ProcureLabs to breach any law
Store classified, export-controlled, or sanctions-restricted data without appropriate agreements in place
Deliberately upload false or misleading data with the intent of corrupting analytics or AI outputs
Upload or enter special categories of personal data — information about a person's health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data, or sex life or sexual orientation — whether in files, records or free text such as chat messages and notes

Two automated checks back up this rule; neither replaces it. Before text is sent to AI providers through our AI orchestrator, statements that tie one of these categories to a person (for example "her medical condition is…" or "Religion: …") are replaced with a placeholder, and the event is logged with the category only, not the text. A CSV file uploaded through Data Management import is refused if a column header names one of these categories (for example "religion" or "medical_condition"); cell values are not inspected. Both checks match English wording patterns, so they miss data written in other languages or without those cues. Text sent for search indexing or voice transcription, and background jobs and whole-document extractions that send content to AI providers without the orchestrator's redaction step, are not checked.

4. AI-Specific Usage Rules

ProcureLabs includes AI-powered features (collectively, "Pala") that generate insights, recommendations, and analytical outputs. When using these features, you must:

Treat AI-generated outputs as decision-support tools, not as a substitute for professional judgment
Verify material recommendations before acting on them, particularly for financial commitments, supplier decisions, or regulatory compliance matters
Not rely on AI outputs as legal, financial, or audit advice
Not attempt to manipulate AI features through prompt injection, adversarial inputs, or deliberate misrepresentation of data to produce misleading outputs
Report any suspected AI errors, biases, or unexpected behaviour to support@procure-labs.com

For more detail on how AI features work, see our AI Transparency Policy.

5. Rate Limits and Fair Use

To maintain platform performance and availability for all users, ProcureLabs enforces rate limits and fair-use thresholds. These include:

API rate limits (currently 1,000 requests per minute per IP address, with lower per-user limits on resource-intensive endpoints)
Data upload size limits as specified in your subscription plan
Concurrent session limits set by your organization's administrator (5 active sessions per user by default; signing in beyond the limit ends the oldest session)

If your usage consistently exceeds fair-use thresholds, we will notify you and work with you to find an appropriate solution, which may include upgrading your plan.

6. Monitoring and Enforcement

ProcureLabs reserves the right (but is not obligated) to monitor use of the platform for compliance with this AUP. We may investigate suspected violations and take any action we deem appropriate, including:

Issuing a warning and requesting corrective action within a specified timeframe
Temporarily suspending access to all or part of the platform
Permanently terminating your account
Reporting conduct to relevant law enforcement authorities where required or appropriate

Where practical, we will provide reasonable notice before taking enforcement action, except where immediate action is necessary to protect the platform, other users, or comply with legal requirements.

7. Reporting Violations

If you become aware of any violation of this AUP, please report it to support@procure-labs.com. We take all reports seriously and will investigate promptly. Reports may be made anonymously where permitted by applicable law.

8. Changes to This Policy

We may update this AUP from time to time. When we do, we publish the new version on this page and change the “Last updated” date at the top. Continued use of the platform after changes become effective constitutes acceptance of the revised AUP. The current version is always available at this page.

9. Contact

If you have questions about this Acceptable Use Policy, contact us at:

ProcureLabs Pte. Ltd.

160 Robinson Road, #14-04 Singapore Business Federation Centre, Singapore 068914

Email: support@procure-labs.com

This Acceptable Use Policy forms part of and is subject to our Terms of Service. See also our Privacy Policy, Cookie Policy, AI Transparency Policy, and Service Level Agreement.