Last updated: Oct 29, 2026, 12:00 AM
ISO 27018 Disclosure
We publish this list of all third-party subprocessors that may process your personal data, as ISO 27018 (Protection of PII in Public Clouds) recommends; ProcureLabs is not certified to ISO 27018. We will notify you of any changes to this list at least 30 days before they take effect.
This page lists all third-party service providers (subprocessors) that ProcureLabs Pte. Ltd. engages to process personal data on behalf of our customers. We carefully select subprocessors that maintain high security and privacy standards.
AI processing by the providers marked below is on by default. An administrator can switch it off for the organisation, and each user for themselves, in Account settings (Settings → Account).
Prepared for a synthetic-only production pilot; not activated. Client-data processing through DocuSeal remains disabled pending whole-workflow validation and the required separate written authorizations.
This service-specific disclosure is currently provided in English.
ProcureLabs signed the DocuSeal EU Data Processing Agreement on 14 October 2026, using the version dated 28 August 2026. It applies to docuseal.eu services; it does not establish coverage for a global DocuSeal account or approval by any client.
Pilot signers’ actual names, email addresses, signatures or initials, signing timestamps, IP addresses and browser/device information may be processed. Fictional agreement contents do not make the signers’ personal data fictional. SMS and optional identity-verification services are outside this pilot.
The vendor agreement provides EU hosting, currently AWS Ireland, but permits identified non-EEA subprocessors and necessary overseas support, maintenance, security and continuity access. This is not an EU-only processing commitment. The complete processing/access-country inventory and onward-transfer assessment remain prerequisites for client use.
DocuSeal’s terms provide at least 14 days’ advance notice of onward-subprocessor changes and breach notification without undue delay, without a fixed hourly maximum. Those vendor terms do not shorten ProcureLabs’ applicable client notice periods or incident-notification deadlines.
The vendor terms provide ordinary deletion within 60 days of the specified termination, expiry, account-closure or written-request trigger, subject to routine backup/log/security retention and legal-claim or fraud/abuse exceptions. A fixed maximum for all retained copies has not been verified. These terms do not extend any shorter client deletion or backup deadline.
Under the vendor agreement, DocuSeal processes agreement and signature data on instructions, but acts as an independent controller for account and usage data. The agreement also permits aggregated, de-identified or anonymized information use. This notice does not assert a blanket no-secondary-use commitment or authorize reuse of client data.
Existing signed client agreements and mandatory legal protections remain unchanged, including any stricter hosting/access restrictions, prior written approval, advance notice, incident reporting, deletion, backup, audit and no-reuse obligations. No service-specific exception or client amendment is adopted by this notice.
Before client activation, ProcureLabs must validate the complete workflow, reconcile vendor terms with each applicable client agreement, verify locations, safeguards, security and retention controls, and obtain the required written instructions and approvals.
OpenAI supports chat, analysis and bounded Decisions judgements for tool selection and procurement evidence. Subject to current customer permission and the agreed regional configuration, Decisions receives minimised, redacted context and questions for the permitted purpose. OpenAI API data is not used for model training unless explicitly opted in. Decisions can retain encrypted prompt-cache state for up to 24 hours and standard abuse-monitoring logs for up to 30 days, subject to applicable security, safety or legal exceptions.
Decisions processing requires current customer instructions and permission for the specific purpose, account, processor and US transfer. Disabling AI or withdrawing the applicable authority prevents new Decisions requests. Consequential actions remain subject to the required safeguards and independent review.
Electronic signing and signature-audit retrieval for fictional pilot agreements with specifically authorized own-mailbox signers only; not approved for client agreements or tender documents.
Data Processed
Location
Vendor agreement: EU hosting (AWS Ireland); overseas support access and identified non-EEA subprocessors permitted under vendor terms
Certifications
DPA Status
DPA SignedData Processed
Location
Configured account region; transaction data may be processed across regions
Certifications
DPA Status
DPA status not yet confirmedCore cloud infrastructure — application compute (App Runner), container registry (ECR), CDN (CloudFront), key management (KMS) and audit-log archival (S3). Amazon Bedrock is active as a primary Claude route for authorized AI workloads; availability and permitted processing depend on the applicable customer instructions.
Data Processed
Location
Core application compute: Singapore (ap-southeast-1). Active Bedrock inference: EU geographic profiles through Ireland, with execution across the EU regions in the profile. AI inference is separate from Singapore hosting.
Certifications
DPA Status
DPA status not yet confirmedAzure OpenAI is configured as a primary route for authorized GPT chat and text embeddings. Standard abuse-monitoring retention applies; modified abuse monitoring and zero data retention have not been approved.
Data Processed
Location
European Union: Sweden Central resource; regional and EU Data Zone inference. Supplier service and support terms also apply.
Certifications
DPA Status
DPA status not yet confirmedAI-powered features (Claude) via the multi-provider orchestrator — chat, insights, contract and sourcing analysis
Data Processed
Location
United States
Certifications
DPA Status
DPA status not yet confirmedAI processing (Gemini) via the orchestrator, website analytics (Google Analytics, only with analytics cookie consent), and optional customer-managed key storage (Cloud KMS)
Data Processed
Location
United States
Certifications
DPA Status
DPA status not yet confirmedData Processed
Location
United States
Certifications
DPA Status
DPA status not yet confirmedData Processed
Location
United States
Certifications
DPA Status
DPA status not yet confirmedData Processed
Location
United States
Certifications
DPA Status
DPA status not yet confirmedData Processed
Location
United States
Certifications
DPA Status
DPA status not yet confirmedAI-powered features including chat assistance, insights generation, organization DNA extraction, and bounded Decisions judgements for tool selection and procurement evidence
Data Processed
Location
Account and project processing region: verification required before use
Certifications
DPA Status
DPA status not yet confirmedData Processed
Location
Singapore (AWS ap-southeast-1)
Certifications
DPA Status
DPA status not yet confirmedWe will notify you of any changes to our subprocessor list:
You may object to any new subprocessor by contacting us within the notice period. If we cannot address your concerns, you may terminate your subscription without penalty.
We put Data Processing Agreements (DPAs) in place with subprocessors that process personal data; the DPA status of each is shown below. Those agreements require that:
Some of our subprocessors are located outside the European Economic Area (EEA). For these transfers, we rely on:
If you have questions about our subprocessors or data processing practices, please contact:
Data Protection Officer: (Singapore PDPA) admin@procure-labs.com
Privacy Team: admin@procure-labs.com